Right of Withdrawl - Cancellation policy
Exclusion of revocation - right of return for custom-made products and hygiene items.
Please note that our custom made items are non-returnable and the items are made by hand. Slight deviations from the original are unavoidable!
Custom made: Are all items that are individually manufactured in terms of shape, color and equipment.
Hygiene products: Are all items that can be worn on the face. Due to their color and nature (backing with fleece, etc.), cleaning / disinfection is not possible.
Goods that are damaged during shipping are excluded. If you receive your item damaged, please contact us immediately with pictures.
Please do not undertake any repairs yourself!
Free cancellations of orders are not possible.
In any event of a cancellation, a fee of CHF 14,39 will be charged.
This consists of chargeback fee of the payment provider (Wix Payments).
We don't have any influence of that!
This excludes all items that are declared and offered as ready for immediate shipment. You can read about the legally valid right of withdrawal here: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_de.htm
To exercise your right of withdrawal, please contact us by email.